▻ ▻ ▻ CUSTOMER INFORMATION ◅ ◅ ◅
◼ S H I P P I N G
FREE shipping on all UK Mainland orders.
We use Royal Mail tracking and your package will require a signature on receipt. There is also the option to collect from our studio in Brighton.
All our jewellery is made to order and will be dispatched within 14 days, or 21 days for Goldsmith Hallmarking. If you require your jewellery to be made urgently please call or email us and we'll endeavour to meet your deadline - if we can, you will be required to select 'Express Shipping' (£7.50) at check out.
We DO ship Internationally. The cost is £10 (approximately €11, USD $14, AUD $18).
◼ S I Z I N G
Customers are responsible for giving us the correct ring or bangle size. Come see us at the studio to be measured. Otherwise pop in to your local jeweller and have your finger or wrist measured properly. Any amendments after purchase is subject to an amendment fee plus return postage. For further info, please contact us.
◼ J E W E L L E R Y C A R E
The simplest way to clean a solid precious metal piece is to use warm soapy water and a very soft bristle brush, then rinse well under water.
To best maintain your jewellery, take your jewellery off when you go to the gym or when applying creams, perfumes and lotions. Avoid wearing your jewellery in wet places i.e. the shower/ pool/ sea or when washing the dishes. We recommend you store your jewellery in a cloth, acid free tissue paper or jewellery box when you are not wearing it.
Our plated jewellery are 100% precious metal (as oppose to base metal) and hold value - Gold vermeil, Oxidised Silver or Rhodium finishes can fade within 3 - 12 months depending on where on your body your jewellery is worn and how you maintain it. For example rings are first to fade as you are always using your hands. We offer a replating service, please get in touch should you need more info.
◼ I F Y O U C H A N G E Y O U R M I N D
We are happy to offer a refund within 7 days of receipt. Same for an item over £250 less a restocking fee. Please email us to arrange a refund and return your item to us within 14 days of our dispatch date. Your item must be unworn and in its original packaging in order for us to process a refund. Exchange options are available within 21 days of receipt. This does not apply to earrings for hygiene reasons.
We do not accept refund or exchange on Personalised, Bespoke or Remodelled pieces. If have any questions please contact us.
◼ R E P A I R S - S E R V I C I N G
Our pieces are designed to worn and loved, but as with all fine jewellery they should be treated with care. If your jewellery needs servicing/ repair/ cleaning, please contact us and we’ll be happy to give you an assessment.